Pre-Paid

Pre-paid 9 Month Hawaiian Coffee Gift Subscription ★

Quantity: 1 bag/ month
Roast Level: light to medium
Grind: whole bean

In this pre-paid 9-month Hawaiian coffee club gift subscription, your special someone will receive new, fresh-roasted Hawaiian coffee each month.

After 9 months, the subscription will automatically end.

  • Your Hawaiian coffee subscription might include Kona coffee, Ka'u coffee, Maui coffee, Hamakua, Puna, Geisha, peaberries, etc.
  • Members receive exclusive Hawaiian coffee offerings and the first option to buy limited releases. 
  • Members receive special offers each month before your coffee subscription ships
  • Each bag is 10 oz.
  • Includes year-round free shipping.

Please note:

  • Club shipments for 1, 3 & 4 bags/mo. will arrive during the first week of each month. (Credit cards will be processed between the 26th - 28th of the prior month)
  • New members that sign up on or before the 26th of the month at 9 PM HST will receive their first shipment 'on-cycle', meaning within the first week of the next month.
  • New members that sign up after the 26th will have their order held until the next club cycle.
    • If you need coffee immediately, please place a separate order because all items ordered with the club/gift subscription will ship at the same time.

Example of the order cycle for new members:

  • If you place your first order on January 25th, you'll receive your first shipment between Feb 1 - 7
  • If you place your first order on January 27th, you'll receive your first shipment between March 1 - 7

Club gift shipments for 2 bags/mo.

  • 2 x 10 oz bags of Hawaiian coffee each month. That's enough for 2 coffee drinkers each month.
  • Free domestic shipping year-round.
  • First access to rare Hawaiian coffees through private invitations.
  • Special offers before each shipment.
  • Coffees curated to your roast level.

Please note the following:

  • New members that sign up on or before the 12th of the month at 9PM HST will receive their first shipment on cycle (within the first week of the following month.).
  • New members that sign up after the 12th will have their order held until the next cycle.
  • If you need coffee immediately, please place a separate order. Example of the order cycle for new members:
    • If you place your first order on January 12th, you'll receive your first shipment between Feb 15-21.
    • If you place your first order on January 13th, you'll receive your first shipment between March 15-21.

 

DOMESTIC U.S. SHIPPING RATES

Order Cost & Carrier Delivery
$79
$6.95 via USPS/FedEx 5-8 days*
Over $79
Free FedEx (USPS if PO Box) 4-6 days*
Expedited  $25.50 via FedEx 2Day 2-4 days**

 * Delivery quote excludes weekends/holidays and is based on fulfillment+delivery times. Does not include delays that are caused by carrier or out of our control.

** Upgraded and expedited shipping may be purchased at the time of checkout. ‘Expedited’ prioritizes your shipment in the queue. Delivery quote excludes weekends/holidays and is based on fulfillment+delivery times.

ROAST DATES

Orders are roasted Sunday-Friday and shipped Monday-Friday. Roast dates are applied to the bags in your order.

INTERNATIONAL SHIPPING RATES

*Rural locations may incur additional fees at checkout.
Hawaii to Canada* Varies based on Territory
Up to 1 lb: $17.29-$18.58
2-5 lbs: $17.35-$25.28
6-10 lbs: $21.84-$29.76
11-15 lbs: $29.14-$44.21
16-20 lbs: $35.76-$48.72
21-25 lbs: $42.95-$55.63
26-30 lbs: $55.07-$70.03
31-99 lbs: $59.63-$125.86
100+ lbs: Email for quote

De Minimis for Duty

De Minimis for VAT
$150 CAD $40 CAD

Hawaii to Germany, United Kingdom*
*Rural locations may incur additional costs at checkout

Up to 1 lb: $17.62
2-5 lbs: $17.64-$25.22
6-10 lbs: $25.67-$29.08
11-15 lbs: $41.44-$50.04
16-20 lbs: $53.98-$58.28
21-25 lbs: $61.46-$62.84
26-30 lbs: $83.21-$88.46
31-99 lbs: $90.07-$165.31
100+ lbs: Email for quote
De Minimis for Duty De Minimis for VAT
150 EUR 22 EUR
135 GBP 15 GBP

Hawaii to Japan, South Korea*
*Rural locations may incur additional costs at checkout

Up to 1 lb: $17.64
2-5 lbs: $20.93-$31.81
6-10 lbs: $34.32-$41.56
11-15 lbs: $43.99-$53.74
16-20 lbs: $53.84-$61.03
21-25 lbs: $63.48-$67.64
26-30 lbs: $75.35-$92.33
31-99 lbs: $94.17-$189.94
100+ lbs: Email for quote
De Minimis for Duty De Minimis for VAT
10,000 JPY 200,999 JPY
150,000 KRW** 150,000 KRW
** price of goods+shipping cost+insurance
Hawaii to Australia*
*Rural locations may incur additional costs at checkout
Up to 1 lb: $20.70
2-5 lbs: $22.16-$30.40
6-10 lbs: $29.33-$36.40
11-15 lbs: $55.54-$72.31
16-20 lbs: $76.98-$85.37
21-25 lbs: $91.27-$93.29
26-30 lbs: $122.59-$126.73
31-99 lbs: $126.77-$245.34
100+ lbs: Email for quote
De Minimis for Duty De Minimis for VAT
1000 AUD None

* Please note that customs and duties are displayed at checkout. All costs listed are estimates.

ESPRESSO BITES

Because Espresso Bites are made without stabilizers or preservatives, they may bloom or melt when shipping temperatures exceed 80 F. If this is a concern in your location please select FedEx shipping.

If you notice a white color to your bar, it's perfectly safe to eat. This happens when the cocoa butter softens and migrates to the surface. It happens more often when shipping in warm weather. Learn more about blooming.

Espresso Bites that melt or bloom when shipped via FedEx are eligible for a full refund or credit.

Espresso Bites that melt or bloom when the buyer elects Free Shipping or standard USPS are eligible for a credit.

If your order is incorrect or damaged in any way, please email us at hello@bigislandcoffeeroasters.com with your order number within 7 days of receiving your order.

CREDITS, RETURNS & EXCHANGES FOR PERISHABLES

We stand behind the quality of all our coffees and want nothing more than for you to love them.

Please consider your preferences and ensure the coffee(s) you order align with those preferences. For example, if you love dark roasts, we strongly advise you only order dark roasts.

If you're dissatisfied with any of our coffees, please reach out to us at aloha@bigislandcoffeeroasters.com within 7 days of receipt and we'll do our best to find the right coffee for you. Please note that we do not provide refunds or returns for perishable products.

If your coffees arrive damaged, please send a photo of the box in the condition you received it within 7 days to aloha@bigislandcoffeeroasters.com. We'll send a replacement.

If you receive the wrong items, please contact us within 7 days of receipt and we'll gladly provide a replacement or credit. We may request you mail it back for inspection and assessment.

COVID UPDATE: We are not responsible for the tracking or delivery of packages once they leave our facility and are in the hands of the carrier. Carriers are experiencing record volumes and transit times may change based on conditions at the time. We are not responsible for packages that are delayed or changes in transit time due to Acts of God. However, if your package fails to arrive or disappears en route, please contact our team.

AUTO-RENEW PRODUCTS

We offer a 5% discount on auto-renew products. In order to be eligible for the discount, we require two shipments. You may swap to a second product if you are not satisfied with the first. This policy is to deter individuals from purchasing a subscription for a single shipment solely for discounts.

RETURN INFORMATION

Our policy for packages that have been received lasts 5 days. If 5 days have gone by since receiving your package, unfortunately we can’t offer you a refund or exchange.

If your order has not been received, or has been lost by the carrier, please contact us immediately for assistance, including a refund, reshipment or help with tracking your package.

All merchandise and non-perishable, non-coffee items may be returned or exchanged within 5 days of receipt. Please reach out to us at aloha@bigislandcoffeeroasters.com and our team will be happy to facilitate. To be eligible for a full refund, items must be in original packaging and in new condition. Please include your full name and order number with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

RETURN ADDRESS

Big Island Coffee Roasters, 76 Kalanianaole St. Hilo, HI 96720

HAWAIIAN COFFEE CLUB SUBSCRIPTIONS