RESERVE: Yellow Bourbon | 100% Ka'u Coffee

SHIPPING RATES

FedEx 2Day delivery is free on orders over $59.00. Under $59, standard shipping rates are $5.95. 

Standard U.S. fulfillment and delivery times are 2 - 5 business days. Holiday fulfillment and delivery times vary, and can be 5 - 10 days. 

Upgrade to priority shipping for faster fulfillment times.

HAWAII UPGRADES

• FedEx Priority (1 - 3 business days) $14.50*
• FedEx Standard (2 - 4 business days) $9.50*
• Order value over $59: Free FedEx Standard upgrade (3 - 5 business days)
• Order value under $59: $5.95 USPS (3 - 6 business days)

Domestic USA UPGRADES

• FedEx Priority (2 - 4 business days) $16.50*
• FedEx Standard (3 - 5 business days) $10.50*
• Order value over $59: Free FedEx upgrade (4 - 6 business days)
• Order value under $59: $5.95 USPS (4 - 7 business days)

* Upgraded FedEx shipping may be purchased at the time of checkout. This prioritizes your shipment in the queue.

International Shipping

International shipping is available to most locations via USPS, FedEx or UPS. Listed rates do not customs duties and taxes.

Canada:
Up to 1 lb: $11.95
1.1- 2 lb $14.95
2.1-3 lb: $17.95
3.1-4 lb: $25.95
Over 4 lb: Please see quotes at checkout

HAWAIIAN COFFEES

Orders are roasted Sunday-Thursday and shipped Monday-Friday. Roast dates are applied to your order.

We cannot ship Fedex packages on Friday, Saturdays nor Sunday.

ESPRESSO BITES

Because Espresso Bites are made without stabilizers or preservatives, they may bloom or melt when shipping temperatures exceed 80 F. If this is a concern in your location please select FedEx shipping.

If you notice a white color to your bar, it's perfectly safe to eat. This happens when the cocoa butter softens and migrates to the surface. It happens more often when shipping in warm weather. Learn more about blooming.

Espresso Bites that melt or bloom when shipped via FedEx are eligible for a full refund or credit.

Espresso Bites that melt or bloom when the buyer elects Free Shipping or standard USPS are eligible for a credit.

If your order is incorrect or damaged in any way, please email us at hello@bigislandcoffeeroasters.com with your order number within 7 days of receiving your order.

CREDITS, RETURNS & EXCHANGES FOR PERISHABLES

We stand behind the quality of all our coffees and want nothing more than for you to love them.

Please consider your preferences and ensure the coffee(s) you order align with those preferences. For example, if you love dark roasts, we strongly advise you only order dark roasts.

If you're dissatisfied with any of our coffees, please reach out to us at aloha@bigislandcoffeeroasters.com within 7 days of receipt and we'll do our best to find the right coffee for you. Please note that we do not provide refunds or returns for perishable products.

If your coffees arrive damaged, please send a photo of the box in the condition you received it within 7 days to aloha@bigislandcoffeeroasters.com. We'll send a replacement.

If you receive the wrong items, please contact us within 7 days of receipt and we'll gladly provide a replacement or credit. We may request you mail it back for inspection and assessment.

COVID UPDATE: We are not responsible for the tracking or delivery of packages once they leave our facility and are in the hands of the carrier. Carriers are experiencing record volumes and transit times may change based on conditions at the time. We are not responsible for packages that are delayed or changes in transit time due to Acts of God. However, if your package fails to arrive or disappears en route, please contact our team.

AUTO-RENEW PRODUCTS

We offer a 5% discount on auto-renew products. In order to be eligible for the discount, we require two shipments. You may swap to a second product if you are not satisfied with the first. This policy is to deter individuals from purchasing a subscription for a single shipment solely for discounts.

EVERYTHING ELSE

All merchandise and non-perishable, non-coffee items may be returned or exchanged within 14 days of receipt. Please reach out to us at aloha@bigislandcoffeeroasters.com and our team will be happy to facilitate. To be eligible for a full refund, items must be in original packaging and in new condition. Please include your full name and order number with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please note: Only regular priced items may be refunded. Sale items cannot be refunded.

Roasted coffees are not eligible for refund.

RETURN ADDRESS

Big Island Coffee Roasters, PO BOX 400, Mountain View, HI 96771