FAQ

Because Espresso Bites are made without stabilizers or preservatives, they may bloom or melt when shipping temperatures exceed 80 F. If this is a concern in your location please select FedEx delivery. 

We do not accept returns or refunds on Espresso Bites when the buyer selects Free Shipping or USPS delivery. However, we'll gladly provide a refund or credit if our products are damaged when shipped via FedEx. 

If your order is incorrect or damaged in any way, please email us at hello@bigislandcoffeeroasters.com with your order number within 5 days of receiving your order.

Yes! International shipping is available to most locations. Rates will be visible at checkout, and may include customs duties and taxes. 

Generally, we can ship 3 x 10 oz coffees or up to 8 Espresso Bites anywhere in the world for $28-35 USD.

You can find our products sold at these locations. While you're vacationing in Hawaii, you can also have our products shipped directly to your hotel!

Coffees are roasted to order 2-3 days per week and shipped with the roast date applied to the bag. Therefor, orders may take 1-3 business days to process before being sent out for delivery. Please use FedEx for expedited delivery.

Tracking information will be sent to the email address provided during checkout.

Our Hawaiian coffees are roasted-to-order on Monday and Tuesday, and shipped on Tuesday and Wednesday with the roast dates printed on the bags.

Specialty world coffees are roasted and on Sunday and Thursday and shipped on Monday and Friday.

For the fastest delivery time, please place your order by Sunday morning.

We grow all of the Puna coffees which currently include: Puna Kazumura, Honeyed Yellow Caturra, Kazumura Peaberry, Puna Natural, Puna Theobroma, and Pink Bourbon.  (Several of these listed Puna coffees are only available to coffee club members.)

Other Hawaiian coffees are sourced directly from local producers, several of which we work closely with to develop and provide.

We can ship directly to your location, or you can find our coffees at these retailers: Where To Buy Big Island Coffee Roasters

We offer a 100% guarantee on our coffees within 5 days of receiving. If you’re not satisfied, please contact us within 5 days for an exchange or a refund.

We get asked this a lot.

Perhaps one day we'll change our minds, but today we're behind-the-scenes and enjoy it that way. It keeps us focused on the craft and creating a rewarding work environment for our team.

Please visit one of our partners or order online.

✺ 2013 Grand Champion coffee in the state of Hawaii

✺ 2013 Coffee Review’s worldwide "Top 30 Coffees" for Honeyed Yellow Caturra

✺ 2014 Hawaii State Senate Certificate

✺ 2015 voted "Hawaii’s Favorite Artisan Beverage" by Edible Hawaii readers.

✺ 2017 Hawaii 40 Under 40, for volunteer work with the Hawaii Coffee Association

✺ 2018 Forbes “Worlds Best Hotel Coffee is at the Four Seasons Hualalai”

✺ 2018 Forbes listed "Top 12 Roasters in the USA"

✺ 2018 $25,000 HI Plan Winner for Espresso Bites

✺ 2019 AllRecipes.com "Best Gifts for Coffee Lovers" #2: Espresso Bites!

✺ 2019 Coffee Review "Top 30 Coffees of 2019" list for Barrel Aged Puna

No, we keep a low profile. We’re tucked back in the jungle, with neither signage nor address posted.

Hmmm… lets start with dinner and a movie.

While we love meeting our customers and fans, we’ve realized that providing tours can sometimes be a distraction from our core purpose and getting quality work done, so we don't offer public tours at this time.

Coffee club members and press may contact us and request a tour at hello@bigislandcoffeeroasters.com

✺Coffee brewing: establishing ratios and training for consistency

✺Equipment leasing, consultation, training and repair

✺Coffee business consultation: logistics, quality, financials, equipment, etc.

✺Sales team training

✺Sensory training

✺Barista & brew trainings

✺Q Cupping and evaluation

✺Green and roasted coffee analysis

✺Coffee roaster training: establishing and monitoring roast profiles.

✺Workshops and classes can be offered at Big Island Coffee Roasters' farm or at your location.