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FAQ

LOCATION

Do you offer tours of your coffee farm and roastery?

Yes, we do, on a limited basis.

Tours last 30 – 60 minutes depending on the number of questions your group asks. We’ll take you from farm to cup, beginning in the field and ending in the roastery. You can expect to learn a lot on the tour, so we encourage you to bring questions and take notes.

You’ll see how our boutique coffees are made, beginning with several varieties of coffee trees, a walk though our artisan pulping, drying, and milling process, and into the micro-roastery. You’ll meet the cats, chickens and sheep, and gain an up-close understanding of how the 3 main processes – washed, honey, and natural – affect the flavor and aroma of coffee.

At the end of the tour, you will have the opportunity to purchase our Hawaiian coffee, logo shirts, and coffee-infused lip balm.

The cost of the tour is $30 for up to 6 people, and $10 per person after six. If you’d like to join the Cuppers or Roasters Club at the end of the tour, your tour is free.

Send an email to April@bigislandcoffeeroasters.com to schedule your tour. Please include your requested dates and the number of people in your group. We’ll do our best to accommodate you.

Coffee Club Members: Your tour is on the house! Cuppers Club and/or Roasters Club members receive free tours. Contact us to schedule your visit.

Education and Community groups: Contact us privately with your dates and group information. We may be able to squeeze you in.

Hawaii Coffee Farm - Afternoon Harvest

Are you the big coffee place off Highway 11?

No, we keep a low profile. We’re tucked back in the jungle, with neither signage nor address posted.

Do you have a cafe or retail location?

Nope. We’re all back-of-the-house and like it that way. It keeps us focused on the craft.

How much coffee do I need to buy to stay with you while I’m on vacation?

Hmmm… lets start with dinner and a movie.


COFFEE

Are your coffees freshly roasted?

Absolutely. Roast dates are written on packages purchased through bigislandcoffeeroasters.com.

Which coffees would you recommend?

The Big Island Collection is a great start. You’ll have the opportunity to taste the variation between three coffee-growing regions on the Big Island. However, our most popular coffee is Honeyed Yellow Caturra.

Do you grow the coffee?

We grow the Puna Kazumura, Honeyed Yellow Caturra, and Kazumura Peaberry. We also grow the Pink Bourbon and Kazumura Natural, which are available only to coffee club members.  Our other coffees are sourced directly from the farmers, who we often work closely with to provide the best coffee allowable for the farmer’s situation.

What if I’m not satisfied with my order?

We offer a 100% guarantee on our coffees. If you’re not satisfied, please contact us for an exchange or a refund.

How do people find out about you?

Word of mouth, press, through one of our wholesale partners, or on social media. 

SHIPPING

Do you ship Internationally?

Yes. Your shopping cart will give you a quote. In general, we can ship 3 x 12 oz coffees or one Special Collection anywhere in the world for $28.

How can I buy your coffee while I’m vacationing in Hawaii?

You can find our coffees at resorts, cafes, and specialty grocers throughout Hawaii. Check these locations, or have the coffee shipped directly to your hotel. Shipping to neighboring islands is overnight.

When will my order ship?

Orders are shipped on Tuesday and Friday each week, one day after roasting. Rush deliveries will be shipped as quickly as possible after they are received.

Will I receive tracking information?

Tracking information will be sent to the email address provided during checkout.

WHOLESALE

For wholesale inquiries, visit our wholesale Hawaiian coffee page.

Can you provide coffee for my wedding/ event?

It would be our pleasure. Contact us for details at hello@bigislandcoffeeroasters.com

CONSULTATION

I’d love to get your advice on improving my coffee quality. Can you help?

Absolutely. You’ll find our advice is aimed at being practical and individualistic. It’s the result of years of experience working in the Hawaii coffee market. We’ve worked with cafes, retailers, farmers, processors and new business owners on improving the quality and market value of their coffee, preparing for competition, and learning to roast.  Our information will save you money and time, while giving you the tools to produce excellent coffee.  Q Grader cupping services are available. Please contact us for details.

We have _ acres of coffee and I was wondering if I could get your opinion on _?

From our experience there are rarely simple answers in coffee production and processing, and it’s tough to give a good or thorough answer in a quick email. With as much time and commitment as it takes develop a successful farm, we believe it does a disservice to you and risks mis-interpretation to answer these questions quickly. We do offer consultation services and can apply charges on a per question basis.


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